FAQs
Frequently Asked Questions (FAQ)
1. What is ThermiEase™?
ThermiEase™ is a smart, portable heat therapy device designed to provide soothing relief from menstrual discomfort and muscle tension. It combines modern design with advanced heat technology to bring you comfort, anytime and anywhere.
2. How does ThermiEase™ work?
ThermiEase™ uses gentle, targeted heat therapy to relax muscles, improve circulation, and ease cramps. Its ergonomic design allows you to move freely while enjoying consistent, soothing warmth throughout your day.
3. Is ThermiEase™ safe to use?
Absolutely. ThermiEase™ is built with safety as our top priority. Each unit includes temperature control technology, automatic shut-off features, and durable materials tested for quality and performance.
4. How long does it take to feel relief?
Most users begin to feel relief within 5–10 minutes of use. The fast-heating technology ensures the warmth reaches a comfortable level quickly without overheating.
5. How do I charge my ThermiEase™ device?
Your ThermiEase™ comes with a USB charging cable. Simply plug it into any USB-compatible power source. A full charge typically lasts between 4–6 hours, depending on heat level and duration of use.
6. Can I wear ThermiEase™ under my clothes?
Yes! ThermiEase™ is lightweight, slim, and discreet, making it easy to wear under clothing at work, while traveling, or relaxing at home.
7. Is ThermiEase™ reusable?
Yes. ThermiEase™ is fully rechargeable and reusable, designed for long-term use with proper care.
8. What is your return policy?
We offer a 14-day return policy for unused items in their original packaging. For hygiene and safety reasons, opened or used devices cannot be returned. Please contact us at getsolvy@gmail.com to initiate a return or ask any questions.
9. How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location but generally range from 7–14 business days. You’ll receive a tracking number once your order ships.
10. What if my product arrives damaged or defective?
We stand behind the quality of our products. If your ThermiEase™ arrives damaged, defective, or incorrect, contact us immediately at getsolvy@gmail.com with photos of the issue, and we’ll make it right as quickly as possible.
11. Do you ship internationally?
Yes, we ship worldwide! Shipping times and costs vary by region. You can view estimated delivery times at checkout.
12. How can I contact customer support?
Our customer support team is here to help. Reach out to us anytime at getsolvy@gmail.com — we typically respond within 24 hours on business days.
13. Why choose ThermiEase™?
Because your comfort matters. ThermiEase™ was created by people who understand what real relief should feel like. We’re committed to quality, innovation, and care, ensuring every product delivers warmth you can trust and comfort you can count on.